Konveio is dedicated to creating tools that simplify the process of capturing and analyzing public comments. However, managing this feedback efficiently and effectively for any project size, phase, and type has always a challenge.
When a topic resonates, stakeholders and community members are quick to voice their opinions. In such instances, it's imperative to acknowledge their contributions and there is a responsibility to organize and process their feedback to make use of the input. Doing this well sustains momentum and fosters trust, ensuring the community feels genuinely listened to and valued.
Clients of Konveio have long praised the way our document engagement platform saves staff time by simplifying the process of analyzing public comments and adding clarity to the insights, primarily by the very nature of having shorter and more productive comments placed on drafted materials.
However, this noble aim was easier said than achieved as local government staff must juggle many responsibilities simultaneously. The process of categorizing and analyzing comments is notoriously demanding on staff time and requires manual attention. It typically takes a significant amount of time and resources just to assess if valuable direction and insights were even collected in the first place.
At Konveio we've paid close attention to the technological landscape and waited patiently for the missing innovations required for us to build out our vision for even more efficient comment analysis workflows that can increase both the consistency and quality of reporting to ensure that all voices are heard and weighted appropriately.
Before 2023 and the rise of powerful Large Language Models from the likes of OpenAI, machine learning, and AI simply weren't powerful enough to deliver a reliable and specific enough workflow tool to fulfill our local government and consulting clients' interest in auto-tagging and auto-theming.
But the time has finally come to introduce Konveio’s new AI-powered comment analysis tool for planning documents, featuring simple ways to automatically tag comments by topic and finding themes within topics:
In summary, Konveio's AI-powered comment analysis tool streamlines the feedback process, making it more intuitive, efficient, and insightful. Whether you're seeking feedback in small workgroups or from the broader public, this tool ensures every comment is understood in its proper context.